Frequently Asked Questions

Everything you need to know about shopping with Oclean Polska.

What are the available shipping options and delivery times?

We offer standard and express shipping across Poland and the EU. Standard delivery typically takes 2-4 business days, while express orders are delivered within 1-2 business days.

How can I return an item if it doesn't fit?

You can return any unworn item with original tags within 30 days of delivery. Simply use our online return portal to generate a prepaid shipping label.

What payment methods do you accept?

We accept all major credit cards, BLIK, Przelewy24, PayPal, and Apple Pay for a secure and seamless checkout experience.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. We recommend comparing these to a similar garment you already own for the best fit.

Are your materials sustainably sourced?

Oclean Polska is committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we aim for 100% by 2025.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.